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This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is i
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Develop and improve the service management capabilities of your organization or business with this comprehensive handbook Key Features A complete, pragmatic gui
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The chapters will guide you through key information about various methods, best practices, frameworks that form the foundation for a service management capabili
Language: en
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A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and de
