Download or read book Business Process Change Management written by August-Wilhelm Scheer and published by Springer Science & Business Media. This book was released on 2012-11-03 with total page 300 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book shows you how to achieve business process excellence through change management activities, with case studies from major corporations such as American Meter and the US Navy. The book defines business process change management as information, communication, and training that enable people to make change and improvements happen. Using case studies the text shows how this change management is applied in practice using a framework like the ARIS House of Business Process Excellence or software tools like the ARIS Toolset.