Download or read book Conflicts in Reference Services written by Bill Katz and published by Routledge. This book was released on 2019-12-05 with total page 193 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book, first published in 1985, examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.