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Language: en
Pages: 226
Pages: 226
Type: BOOK - Published: 1998-09-22 - Publisher: McGraw Hill Professional
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to te
Language: en
Pages: 226
Pages: 226
Type: BOOK - Published: 2006 - Publisher: Routledge
A practical, hands-on road map to help the reader quickly develop training in customer service. It offers all the exercises, handouts, assessments, structured e
Language: en
Pages: 178
Pages: 178
Type: BOOK - Published: 2018-10-24 - Publisher: Routledge
This title was first published in 2011.After World War II, a systems approach to solving complex problems and managing complex systems came into vogue among eng
Language: en
Pages: 239
Pages: 239
Type: BOOK - Published: 2011 - Publisher: AMACOM Div American Mgmt Assn
Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make o
Language: en
Pages: 274
Pages: 274
Type: BOOK - Published: 2003 - Publisher: Human Resource Development
Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to im