Disintegrating Democracy at Work

Disintegrating Democracy at Work
Author :
Publisher : Cornell University Press
Total Pages : 272
Release :
ISBN-10 : 9780801463976
ISBN-13 : 0801463971
Rating : 4/5 (76 Downloads)

Book Synopsis Disintegrating Democracy at Work by : Virginia Doellgast

Download or read book Disintegrating Democracy at Work written by Virginia Doellgast and published by Cornell University Press. This book was released on 2012-02-17 with total page 272 pages. Available in PDF, EPUB and Kindle. Book excerpt: The shift from manufacturing- to service-based economies has often been accompanied by the expansion of low-wage and insecure employment. Many consider the effects of this shift inevitable. In Disintegrating Democracy at Work, Virginia Doellgast contends that high pay and good working conditions are possible even for marginal service jobs. This outcome, however, depends on strong unions and encompassing collective bargaining institutions, which are necessary to give workers a voice in the decisions that affect the design of their jobs and the distribution of productivity gains. Doellgast's conclusions are based on a comparative study of the changes that occurred in the organization of call center jobs in the United States and Germany following the liberalization of telecommunications markets. Based on survey data and interviews with workers, managers, and union representatives, she found that German managers more often took the "high road" than those in the United States, investing in skills and giving employees more control over their work. Doellgast traces the difference to stronger institutional supports for workplace democracy in Germany. However, these democratic structures were increasingly precarious, as managers in both countries used outsourcing strategies to move jobs to workplaces with lower pay and weaker or no union representation. Doellgast's comparative findings show the importance of policy choices in closing off these escape routes, promoting broad access to good jobs in expanding service industries.


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This electronic version has been made available under a Creative Commons (BY-NC-ND) open access license. This book presents new theories and international empir