Download or read book Full Steam Ahead written by Tony Warren and published by Random House (UK). This book was released on 1998 with total page 468 pages. Available in PDF, EPUB and Kindle. Book excerpt: This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is Not for Bread Alone.