Download or read book How Teamwork Works written by John Syer and published by McGraw-Hill Companies. This book was released on 1996 with total page 426 pages. Available in PDF, EPUB and Kindle. Book excerpt: Through a series of vignettes, this volume provides valuable insights into the experiences of colleges and universities that are applying the principles of Total Quality Management (TQM) to higher education. Each vignette presents a different aspect of TQM regarding issues of organization, training, use of tools or methodologies, the language of TQM, or the challenges in transforming organizational cultures. Many vignettes conclude with a synopsis of the lessons learned. This is the 78th issue of the quarterly journal New Directions for Institutional Research.