Related Books

The Official Introduction to the ITIL Service Lifecycle
Language: en
Pages: 256
Authors: OGC - Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

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ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL an
Introduction to the ITIL Service Lifecycle
Language: en
Pages: 262
Authors: Anthony T. Orr
Categories: Computer industry
Type: BOOK - Published: 2011 - Publisher:

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This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecy
Introduction to the ITIL service lifecycle
Language: en
Pages: 256
Authors: Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2010-05-12 - Publisher: The Stationery Office

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This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecy
ITIL Service Strategy
Language: en
Pages: 483
Authors: Great Britain. Cabinet Office
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: Stationery Office/Tso

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This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It
ITIL Foundation Exam Study Guide
Language: en
Pages: 420
Authors: Liz Gallacher
Categories: Computers
Type: BOOK - Published: 2012-08-15 - Publisher: John Wiley & Sons

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Everything you need to prepare for the ITIL exam – Accredited to 2011 syllabus The ITIL (Information Technology Infrastructure Library) exam is the ultimate c