Related Books

Organizing Itsm
Language: en
Pages: 300
Authors: Randy A. Steinberg
Categories: Computers
Type: BOOK - Published: 2015-08-07 - Publisher: Trafford Publishing

DOWNLOAD EBOOK

Organizational change for IT people! The first book of its kind written specifically for IT service management practitioners and executives. Most IT organizatio
The ITSM Process Design Guide
Language: en
Pages: 257
Authors: Donna Knapp
Categories: Business & Economics
Type: BOOK - Published: 2010-08-15 - Publisher: J. Ross Publishing

DOWNLOAD EBOOK

The ITSM Process Design Guide: Developing, Rengineering and Improving IT Service Management closes the knowledge gap by providing detailed guidance on assessing
Implementing ITSM
Language: en
Pages: 461
Authors: Randy A. Steinberg
Categories: Computers
Type: BOOK - Published: 2014-03-05 - Publisher: Trafford Publishing

DOWNLOAD EBOOK

The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud comput
The Practical Guide To World-Class IT Service Management
Language: en
Pages: 459
Authors: Kevin J. Smith
Categories: Business & Economics
Type: BOOK - Published: 2017-03-21 - Publisher: Outskirts Press

DOWNLOAD EBOOK

This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is i
IT Service Management - Global Best Practices
Language: en
Pages: 662
Authors: Editorial Board
Categories: Education
Type: BOOK - Published: 2008-04-22 - Publisher: Van Haren

DOWNLOAD EBOOK

A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and s