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Service Operations Management, Second Edition provides a global perspective on service operations, with expanded coverage of service operations for not-for-prof
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This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book- three chapters - fo
Service Operations Management
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The central focus of this book is how organizations deliver service and the operational decisions that managers face in managing resources and delivering servic
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This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations
Active Operations Management
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If you’re at the sharp end of management, juggling conflicting demands to keep your organization’s promises to customers, with ever-reducing resources whils