The Southwest Airlines Way

The Southwest Airlines Way
Author :
Publisher : McGraw Hill Professional
Total Pages : 338
Release :
ISBN-10 : 9780071428972
ISBN-13 : 0071428976
Rating : 4/5 (72 Downloads)

Book Synopsis The Southwest Airlines Way by : Jody Hoffer Gittell

Download or read book The Southwest Airlines Way written by Jody Hoffer Gittell and published by McGraw Hill Professional. This book was released on 2003-01-09 with total page 338 pages. Available in PDF, EPUB and Kindle. Book excerpt: "If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry." --Gerard Arpey, CEO, American Airlines "Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times." --Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to: Lead with credibility and caring Invest in frontline leaders Hire and train for relational competence Use conflicts to build relationships Make unions its partners, not its adversaries Build relationships with its suppliers


The Southwest Airlines Way Related Books

The Southwest Airlines Way
Language: en
Pages: 338
Authors: Jody Hoffer Gittell
Categories: Business & Economics
Type: BOOK - Published: 2003-01-09 - Publisher: McGraw Hill Professional

DOWNLOAD EBOOK

"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry." --Gerard Arpey, CEO, American Airlines
The Southwest Airlines Way
Language: en
Pages: 344
Authors: Jody Hoffer Gittell
Categories: Business & Economics
Type: BOOK - Published: 2003 - Publisher: McGraw Hill Professional

DOWNLOAD EBOOK

The original low cost operator, Southwest Airlines is now one of the world's most profitable airlines. This book examines the relationship-based performance pri
Summary: The Southwest Airlines Way
Language: en
Pages: 15
Authors: BusinessNews Publishing
Categories: Business & Economics
Type: BOOK - Published: 2014-11-12 - Publisher: Primento

DOWNLOAD EBOOK

The must-read summary of Jody Gittell's book: "The Southwest Airlines Way: Using the Power of Relationships to Achieve High Performance". This complete summary
Nuts!
Language: en
Pages: 386
Authors: Kevin Freiberg
Categories: Business & Economics
Type: BOOK - Published: 1998-02-17 - Publisher: Currency

DOWNLOAD EBOOK

Twenty-five years ago, Herb Kelleher reinvented air travel when he founded Southwest Airlines, where the planes are painted like killer whales, a typical compan
Lead with LUV
Language: en
Pages: 173
Authors: Kenneth H. Blanchard
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: FT Press

DOWNLOAD EBOOK

Colleen Barrett began her career as an executive secretary, yet Southwest Airlines' founder chose her to succeed him as president. When asked why, he said, "Bec